LG Energy Solutions leads the future eco-friendly energy industry by developing distinguished materials and next-generation batteries. As the only chemical-based battery company in the world, we are leading the global lithium-ion battery market based on distinguished materials technology. We have become a global powerhouse in the EV and energy storage system (ESS) battery sector. And based on our unparalleled technologies, we are actively developing new products and procuring global battery production capacities to enhance our dominance in the next-generation energy market.

For our growing European subsidiary LG Energy Solution Europe GmbH in Sulzbach (Taunus) for the energy storage business at the earliest possible date we are looking for an:

Call Center Agent - ESS Residential battery business (m/f/d)
Primary Job Responsibilities:
This position considers coordination of ESS call center activities and customer relations and namely:
  • Implement to get the call for customers (end-customer or installers) to provide proper actions based on consultant guidance
  • Implement to do out bound call to update service progress to customers
  • Prepare and organise the service process to installer and service partners
  • Independent handling of customer claims and customer requests
  • Management and controlling the work from the service partners and installer
  • Support by the improvement of the internal processes incl. by using of customer relation management system (CRM tool)
  • Preparation of weekly reports to upper level (call center manager)

Professional and Personal Competences:
  • Successfully completed commercial training with a focus on customer service or a comparable qualification
  • Several years of work experience in a similar function is preferred
  • Professional, highly motivated individual with a strong results-oriented work ethic
  • Excellent organizational and time management skills
  • Business fluent English and German skills

Our Offer:
For this position we offer one-year employment contract with a possibility for further extension/permanent contract.
We offer you a challenging, responsible and varied job in a modern, fast growing, international corporation. You can expect a collegial working environment with flat hierarchies and reasonable scope for action and decision-making. You will receive exciting personal and professional development opportunities as well as basic gross salary, performance-based gross compensation and additional food vouchers. We also provide a company cell phone and company laptop. Another plus point are our flexible working hours.

If you would like to accept this interesting challenge and you have found yourself in the job description, please apply with your complete application documents in English, stating your salary expectations and your earliest possible starting date online.
LG Energy Solution Europe GmbH
Natalia Roth
HR Manager
65843 Sulzbach (Taunus)
Tel: 015254712642
E-mail: nataliaroth@lgensol.com